Vendor Risk Management
VendorSphere
Take Control of Third-Party Vendor Risk
An insecure vendor is an open door for threats to reach your systems. VendorSphere gives you full visibility and centralised control over your entire vendor ecosystem.
VendorSphere
Vendor Risk Management
60%
Of data breaches involve a third party
Source: Verizon DBIR 2023
100+
Average number of vendors managed by a mid-sized company
Impossible to monitor without a system
51%
Of companies do not assess vendor security on a regular basis
Source: Ponemon Institute
Vendor Risk Is Often Overlooked — Until It's Too Late
Most major data breaches involve a third party. The vendors you trust to process data or access your systems carry risk that often goes unmeasured.
Without a central system, compliance teams juggle scattered vendor spreadsheets, security questionnaires sent over email, and contracts saved across various folders — inefficient and error-prone.
ISO 27001:2022 requires structured supplier security management (Annex A.5.19–5.23). VendorSphere helps you meet these requirements while building a sustainable, real-world practice.
How VendorSphere Works
A simple, structured process your team can run right away.
Register & Onboard Vendors
Add vendors to the registry with a complete profile — service category, PIC contact details, the type of data they access, and their level of access to your internal systems.
Send Assessment Questionnaires
Build and send tailored security questionnaires to vendors by email. Vendors respond directly in the browser without needing to create an account.
Automated Evaluation & Scoring
The system calculates a risk score automatically based on vendor responses and the criteria you define. Vendors are grouped into risk tiers: Low, Medium, or High.
Monitor Status Continuously
Track vendor compliance status in real time. Get notified when a contract is nearing expiry, a questionnaire is unanswered, or a risk score changes significantly.
Generate Audit-Ready Reports
Export the vendor risk register, assessment history, and a complete audit trail ready to hand to ISO 27001 auditors — in minutes, not days.
Features & Capabilities
Built to meet real operational needs — not just a checklist of features that look good in a brochure.
Centralised Vendor Registry
Store complete profiles for every vendor — contracts, PICs, service category, onboarding date, and active status — in a single database that is easy to search and filter.
Automated Risk Scoring
Calculate vendor risk scores automatically based on criteria you configure: sensitive-data access, operational dependency, data location, and adherence to security standards.
Digital Assessment Questionnaires
Send, track, and evaluate vendor security questionnaires digitally. Standard templates are available for ISO 27001, SOC 2, and internal assessments — or build a custom questionnaire as needed.
Contract & SLA Tracking
Track contract end dates, security terms, and critical SLAs. Automatic reminders at 90/60/30 days before expiry mean your team is never caught off guard.
Continuous Monitoring & Alerts
Continuously monitor changes in vendor compliance status. Get notified when a vendor fails to respond to a questionnaire, a contract is about to expire, or a risk score shifts significantly.
Reporting & Audit Trail
Generate a vendor risk summary report for ISO 27001 audits whenever you need it. Every action is captured in a complete, tamper-proof audit trail.
Compliance & Supported Standards
VendorSphere is designed to help your organisation meet the relevant control requirements and information-security standards.
Information Security in Supplier Relationships
VendorSphere provides a centralised framework to define and monitor security requirements across supplier relationships.
Addressing Security within Supplier Agreements
Track the security clauses in every vendor contract and ensure security requirements are properly documented.
Managing Security in ICT Supply Chain
Manage security risk across the entire ICT supply chain with end-to-end visibility into each vendor's security posture.
Monitoring, Review and Change of Supplier Services
Monitor vendor performance and compliance regularly with a real-time dashboard and scheduled review reports.
Service Level Agreement (SLA)
The following SLAs apply to all VendorSphere Customers and form part of the mutually signed Service Agreement. All Customers receive full access to every platform feature.
Uptime
99.5%
Monthly service availability, excluding scheduled maintenance announced 24 hours in advance
Critical Incident Response
4 business hours
First response time for issues with a significant operational impact
Normal Issue Response
1 business day
First response time for support requests and general technical questions
Data Backup
Daily
Automatic daily data backup, retained for a minimum of 30 days
RTO (Recovery Time)
8 hours
Maximum time to restore service after a major incident affecting platform availability
RPO (Recovery Point)
24 hours
The most recent data point guaranteed to be recoverable in a system-failure scenario
Incident Notification
≤ 2 hours
Maximum time to notify Customers once an availability incident is identified
* All SLAs are measured monthly and apply from the subscription activation date.
Who Needs VendorSphere?
This platform is designed to address the real pain points of different roles across the organisation.
Compliance Manager / ISO 27001 Owner
Needs written evidence for auditors that every vendor has been risk-assessed and meets the defined security requirements.
Procurement Team
Wants to ensure new vendors meet security standards before a contract is signed, without a lengthy manual process.
CISO / Head of Information Security
Needs consolidated visibility into risk exposure across the entire vendor ecosystem without having to compile reports by hand.
Frequently Asked Questions
Still have questions about VendorSphere? Reach out to our team via the contact page or the footer.
How many vendors can VendorSphere manage?
VendorSphere places no limit on the number of vendors. Whether you manage 10 or 500, the platform handles them with consistent performance. The right plan is determined by the number of active users and assessment volume.
Do vendors need to create an account to complete a questionnaire?
No. Vendors receive a questionnaire link by email and can complete it directly in the browser without registering. This lowers the barrier to responding and improves completion rates.
Can we build custom questionnaire templates?
Yes. VendorSphere ships with ISO 27001-based standard templates, but you can fully customise the questions, scoring weights, and scoring criteria to match your company's internal policies.
How does VendorSphere help during an ISO 27001 audit?
The system automatically produces the vendor risk register, evidence of completed questionnaires, review history, and an action audit trail that can be handed straight to auditors — significantly reducing audit preparation time.
How long does VendorSphere implementation take for our organisation?
VendorSphere implementation typically takes 2–4 working weeks, depending on the number of vendors to register and the complexity of questionnaire configuration. The CloudSphere team supports the whole process — from initial setup and assessment-template configuration to training your team — to ensure the platform runs optimally from day one.
Ready to Try VendorSphere?
Schedule a free demo and see firsthand how VendorSphere can simplify vendor risk management in your organisation.